Returns & Refunds
We want you to love what you ordered. If something is not right, our 30-day money-back guarantee keeps the process straightforward.
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30-day satisfaction guarantee
You may request a return within 30 days of delivery for most items in original, resalable condition (unused, with tags/packaging where applicable).
How to start a return
- Email support@novaquarters.com with your order number, item(s), and reason.
- We reply within 1–2 business days with return instructions and, when applicable, a return label or address.
- Ship the item back using the method we provide. Keep your tracking receipt.
- After we receive and inspect the return, refunds are issued to your original payment method within 5–10 business days.
Refund timing
Bank and card issuers may take additional time to post credits. PayPal refunds typically appear within a few business days of approval.
Non-returnable items
For hygiene and safety, some items may be final sale if noted on the product page. Defective or incorrect items are always eligible for remedy—contact us first.
Exchanges
We do not guarantee direct exchanges. For a different variant, return the original item per this policy and place a new order when inventory allows.
Damaged or wrong item
Email photos and your order number within 7 days of delivery. We will prioritize replacement or full refund including shipping where appropriate.
Start a return: support@novaquarters.com